Of course, here’s a modified version of the return policy that you can use for your customers as a drop shipper:
Return Policy for Our Valued Customers
Last Updated: 20-10-2023
At Trickymart, your satisfaction is our priority. We understand that sometimes issues may arise with your orders. Please take a moment to review our return policy to ensure a smooth experience.
1. Claims for Misprinted/Damaged/Defective Items:
- Any claims for misprinted, damaged, or defective items must be submitted within 30 days after you have received the product. Claims deemed an error on our part will be covered at our expense.
2. Lost in Transit:
- For packages lost in transit, please submit your claims no later than 30 days after the estimated delivery date. Claims for lost shipments are considered on a case-by-case basis.
3. Problem Report:
- If you notice any issues with the products or your order, please submit a problem report as soon as possible. We’re here to help.
4. Return Address:
- The return address is set by default to our Printful facility. If you need to return an item, an automated email notification will be sent to you. Unclaimed returns are donated to charity after 30 days. If you use an alternative return address, you will be responsible for returned shipments.
5. Wrong Address:
- If you or your end customer provide an insufficient address, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
- Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipment to yourself or your end customer (if and as applicable).
7. No Account Registration:
- If you haven’t registered an account on our website and added a billing method, any returned orders due to an incorrect shipping address or failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without issuing a refund).
8. Items Not Eligible for Return:
- We do not accept returns of sealed goods, such as face masks, which are not suitable for return due to health or hygiene reasons.
9. Buyer’s Remorse:
- We do not refund orders for buyer’s remorse. Returns for products, including face masks, and size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your customers, you would need to place a new order at your expense for a face mask or a product in another size.
10. Customers in Brazil:
– Customers residing in Brazil must contact our Customer Service and express their intention to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible.
11. Special Notice for EU Consumers:
- According to Article 16(c) and (e) of the Directive 2011/83/EU, certain goods, such as customized items or unsealed items that affect health or hygiene, may not be eligible for return. [Your Business Name] reserves the right to refuse returns at its sole discretion in line with these regulations.
12. Governing Language:
- This policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.