Fitbit Ionic Smartwatch Recalled Globally Over Burn Injuries Due to Overheating


Fitbit Ionic has been recalled by the Google-owned firm because of overheating points that might doubtlessly trigger a burn hazard, a US regulator stated on Wednesday. The recalling determination comes after Fitbit acquired greater than 100 experiences of burn accidents owing to overheating of the smartwatch. Launched again in September 2017, the Fitbit Ionic provided options together with exercise monitoring in addition to coronary heart and sleep monitoring. About a million models of the Ionic smartwatch had been bought within the US till December 2021, with a further 693,000 bought globally together with India.

Because of the recalling, Fitbit will situation a refund of $299 (roughly Rs. 22,700) as soon as house owners will return their Ionic watch to the corporate. It should additionally present shoppers with a reduction code to supply 40 p.c off on choose Fitbit gadgets, the US Shopper Product Security Fee famous in its announcement.

Fitbit acquired at the very least 174 experiences of the watch’s overheating, with 118 experiences of burn accidents that embody two instances of third-degree burns and 4 of second-degree burns, the US fee stated.

“We acquired a really restricted variety of experiences — the totals within the US regulator announcement symbolize lower than 0.01 p.c of models bought — of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard,” Fitbit stated in an announcement emailed to Devices 360.

The corporate said that the recall didn’t affect different Fitbit smartwatches or trackers.

Fitbit stopped the manufacturing of Ionic in 2020. The smartwatch was launched in India at Rs. 22,990 in January 2018.

Devices 360 requested Fitbit to substantiate how Indian shoppers can avail the refund, and the corporate responded by saying that the customers impacted exterior the US ought to go to assist.fitbit.com/ionic for info on how you can obtain a refund.

“The refund will probably be equal to USD $299 in native foreign money. We urge all Ionic customers to take part,” the corporate stated.

The recall is proscribed to 4 variants of the Fitbit Ionic which have the next mannequin numbers: FB503CPBU, FB503GYBK, FB503WTGY, and FB503WTNV.

Eligible shoppers within the US can proceed for the refund by contacting Fitbit helpline at 888-925-1764 or visiting the assistance part on the corporate’s web site.

Consumer experiences on the Fitbit Neighborhood boards recommend that the overheating points with the Ionic watch began to emerge shortly after its launch in 2017.

“Immediately my Fitbit Ionic burnt my wrist. I seen I had a stinging feeling,” one of many affected customers stated in a discussion board put up.

That is notably not the primary time when Fitbit is recalling one in every of its standard wearables. In 2014, the corporate recalled its Pressure wristband after going through complaints of pores and skin rashes and irritation. Fitbit additionally prevented recalling the Flex wristband regardless of getting related pores and skin irritation experiences and stated that it made some changes and put a warning that it might trigger allergic reactions because of nickel.


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